FAQ

Reservations are easy to make with State Van Rental. You can request a reservation online (after which we will contact you to work out the details), or you can call us directly for assistance with your reservation.

Yes. We require a 72-hour cancellation notice, and you will not be charged for canceling. If you give us less than 48 hours, you will be given a full-day rental charge, plus any taxes that apply.

All rentals are charged by the day and will be determined by the type of vehicle you select along with the pickup and drop-off locations. Additional fees will apply if optional services are selected.

Upon picking up your rental vehicle, you must present a valid driver’s license and credit card in your name. As well as proof of liability coverage if you are not purchasing coverage from us.

All renters must present a valid driver’s license and credit card in their name. Your driving record must indicate that you are a safe driver and clients may be subjected to a Department of Motor Vehicle check.

Liability coverage is required for all drivers. You can purchase this insurance from us or provide proof of your own. If you are between 21 and 25 years of age, you are required to have full coverage of your own. We don’t provide any insurance for drivers between the ages of 21 and 25, but full coverage is required.

Drivers must be 21 or older to drive our vehicles. Drivers between the ages of 21 – 25 will be charged an additional fee.

We accept the following credit cards for deposit and payments:

• Visa
• Mastercard
• AMEX
• Discover
• Diners Club
• Carte Blanche

Yes. The required deposit amount varies depending on the model of vehicle you choose.

State Van Rental does have specific terms to which all drivers are expected to adhere. All clients must:

• Have a valid driver’s license and credit card
• Follow all applicable traffic laws
• Return the rented vehicle with a full tank of gas (this is optional, but the renter will be charged if the vehicle is returned with less fuel than had when rented out)
• Wear safety belts at all times
• Have children properly secured in approved seats
• Refrain from drug and alcohol use when operating the vehicle
• Not smoke in the rental vehicle
• Not cross the border into Mexico or Canada (special arrangements can be made for cross-border travel, but renter must provide full coverage in these instances)
• Be 21 years of age or older (Fees may apply)

We understand that traffic and other obstacles can interfere with getting your vehicle back to us at the exact time specified, so we allow a one-hour grace period. After the one-hour grace period has expired, you will be charged for an extra day.

When you rent a vehicle from State Van Rental, you can expect a squeaky clean vehicle that is routinely inspected inside, outside, and throughout the engine system. Our frequent maintenance of each vehicle ensures that you have no problems on the roads.